95% On-Time Rent Collection Achieved with Smart Property Platform
Project Overview
A property management firm managing multiple rental communities wanted to streamline day-to-day operations while improving transparency and tenant satisfaction.
The client needed a secure, scalable platform that automated rent collection, simplified maintenance management, and leveraged AI to optimise occupancy and revenue.
Performance at a Glance
95%
on-time rent collection through automated reminders.
60%
reduction in emergency maintenance via AI-powered Smart Actions.
+12%
increase in quarterly revenue with portfolio-wide analytics.
Client Goals
Client Goals
- Automate rent collection, receipts, and reminders for timely payments.
- Gain real-time insights into property performance, occupancy, and revenue.
- Improve maintenance turnaround and reduce emergency calls.
- Strengthen tenant relationships through faster communication and service transparency.
- Build a scalable, cloud-based system capable of managing multiple properties across locations.
Smart & Simple Dashboard
Key Pain Points
Manual rent collection leading to delays and payment tracking issues.
Lack of unified visibility into maintenance, tenant status, and property performance.
High volume of emergency maintenance requests due to lack of preventive insights.
Limited data to drive tenant retention and renewal campaigns.
Tenant dissatisfaction from slow response times and unclear communication.
How We Helped
- Centralised view of rent collection, occupancy rates, maintenance status, and revenue performance.
- Real-time insights across properties enable faster, data-driven operational decisions.
1. Unified Property Dashboard:
Result: Improved operational visibility and proactive decision-making.
- Digital rent payments with instant receipts and real-time ledger synchronisation.
- Automated reminders reduce delays and eliminate manual payment tracking.
2. Automated Rent Collection & Accounting:
Result: 95% on-time rent collection and 8% monthly revenue growth.
- AI-driven recommendations for lease renewals, early payment incentives, and preventive maintenance.
- Predictive insights identify risks and opportunities before issues escalate.
3. AI-Powered Smart Actions:
Result: 60% reduction in emergency calls and 15% increase in tenant retention.
- Dedicated maintenance dashboard to log, assign, and track service requests efficiently.
- AI-suggested scheduling enables preventive maintenance and faster resolution times.
4. Maintenance Management:
Result: Faster issue resolution and automated preventive maintenance planning
- One-tap access to rent payments, lease details, maintenance requests, and landlord communication.
- Transparent status updates improve trust and engagement across tenant interactions.
5. Tenant Mobile App:
Result: Frictionless tenant experience with higher satisfaction and trust.
- 24/7 in-app chatbot handles rent queries, maintenance updates, and lease information.
- Reduces dependency on manual support while ensuring instant responses.
6. AI Assistant Chatbot:
Result: Reduced support queries and faster response times.
Need a unified platform to manage rent, maintenance, and tenants effortlessly?
Talk to Our Experts TodayResults That Matter
95% on-time rent collection via automation.
60% drop in emergency maintenance due to AI-powered preventive actions.
+12% revenue growth in the first quarter post-deployment.
96% occupancy rate maintained across all managed properties.
4.8★ average tenant satisfaction and improved renewal rates.
Centralised dashboards improve landlord efficiency and tenant engagement.
How We Gave Them a Competitive Edge
How We Gave Them a Competitive Edge
- Operational Intelligence: Real-time insights across revenue, occupancy, and maintenance empower smarter business decisions.
- Automation at Scale: Rent, reminders, receipts, and maintenance all run seamlessly with minimal manual effort.
- Predictive Efficiency: AI forecasts potential issues and opportunities—before they impact operations.
- Tenant Engagement: Transparent communication and instant updates strengthen landlord-tenant relationships.
- Portfolio Growth: Data-backed insights help landlords scale across multiple properties confidently.
Solution Walkthrough
Portfolio Dashboard:
Comprehensive view of rent collection, occupancy, and pending tasks.
Tenant Mobile App and AI Assistant:
Rent payments, maintenance tracking, and live chat in one tap. AI Assistant 24/7 in-app chatbot for instant support and guidance.
Payments Module:
Automated rent receipts, overdue alerts, and monthly trend analytics.
Maintenance Management:
Track, assign, and resolve requests with AI-driven suggestions.
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